You can sign up to Australian Phone & Internet here.

As a guide, 250GB will allow you to download any one of the following:

  • 350 HD movies
  • 60 000 songs
  • 2770 TV episodes (30mins)
  • 22 720 music videos on You Tube
  • 12 500 hours on Facebook
  • 75 000 photos

 

Yes. You can take your plan with you, but depending on where you’re relocating too will determine whether or not you can keep your number. Give us a call on 1300 137 768 and we’ll be happy to do what we can to ensure your move is as smooth as it can be.

Unfortunately at this stage, this option isn’t available.

Australian Phone & Internet will bill you electronically for your phone & internet service on the 15th of each month.

Simply go to ‘Your Account‘ and enter your account number (a 6 digit number found on your bill) and your password.

If you have not set up your password, please contact us to activate your online account.

Once you’ve set up your account, you’ll be able to:

  • Check your internet data usage
    Keep an eye on your data usage to avoid any excess data charges
  • Check unbilled calls
    Find out what calls you’ve made in the current month and their cost
  • Analyse phone bill
    Our account management service can provide helpful insights into your
    communication spend, such as: Summary by Call Duration, Most Frequently
    Called Numbers, Summary by Departments, Most Expensive Calls, Summary by
    Date, Longest Phone Calls, Summary by Hour of Day, International Call Spend

Bills are direct debited on the 15th of every month from your chosen bank account or credit card.

To change your details, log in to the customer portal or call our team on 1300 137 768.
No sweat. If you have a modem you’re happy with and isn’t locked to a particular carrier, just let us know and we won’t send you a new one out. We do prefer our customers to have the latest modem supplied by us as it makes supporting you much faster. If you have any questions, please call us on 1300 137 768.

At Australian Phone & Internet we’ve partnered up with Telstra and BigPond to provide you reliability, quality service, at a great value.

It’s important to do an isolation test to determine whether the fault is in the handset or the line.

You can conduct an isolation test by simply trying another handset in the same socket.

Should you still have problems, it is likely there is a fault on your line, not your handset.

Give us a call on 1300 137 768 and we’ll try and resolve the issue for you.

We aim for first call resolution on all complaints. If we have let you down, please contact us on 1300 137 768 or email us at: support@australianphoneinternet.com.au to discuss. Should you have any further issues, our complaints procedures and policies can be found here.

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